1. Notify a present board member at the facility of the situation and or complaint. a. Board members will investigate and work to resolve the situation. b. If the issue is with a coach, player, playing time, bullying etc. Please notify a board member present of the situation and file a formal complaint via email to firstname.lastname@example.org. This is to ensure that there is no miscommunication between the complainer/board members about whom and what the complaint is about. 2. Once the formal complaint is filed, the board will then assign 2 members to conduct an investigation based on the information provided, they will speak with all parties involved (parent, player, coach) and the board will make a decision based on the information collected to resolve the issue and take appropriate disciplinary action if needed.